Welcome to Salesucre.com, the official website for Salé Sucré Pâtisserie, operated by El Ramlawy Food. By placing an online order through this website, you agree to the following terms and conditions. Please read them carefully before using our services.

 

1. General

This website is operated by El Ramlawy Food under the brand name Salé Sucré Pâtisserie. These Terms & Conditions govern your use of our website and the purchase of any goods via our online ordering platform.

By using our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use the website.

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2. Ordering

Orders can be placed online 24/7 through www.salesucre.com.

Orders are subject to availability and confirmation of payment.

You are responsible for providing accurate and complete delivery and contact information.

Minimum preparation times apply for certain products; delivery or pickup dates are shown at checkout.

 

3. Pricing & Payment

All prices are listed in local currency and include applicable taxes unless stated otherwise.

We accept secure online payments via the listed payment methods during checkout.

Prices and availability are subject to change without prior notice.

 

4. Delivery

Delivery is available daily between 10:00 AM and 9:00 PM.

Specific time requests must be noted at the time of ordering; however, we cannot guarantee exact timing.

It is your responsibility to ensure someone is available to receive the order at the specified address.

Additional charges may apply if a second delivery attempt is required.

 

5. Return & Refund Policy

Due to the perishable nature of our products, returns and exchanges are not accepted.

If there is an issue with your order, please contact our Customer Service on the same day of receipt, providing a photo and description of the problem.

Claims made after 24 hours of delivery or without proper documentation (e.g., photo or order number) will not be eligible for return, refund, or reshipment.

 

6. Product Presentation & Availability

Images on the website are for illustration purposes only. Actual product appearance may vary slightly due to handcrafted nature.

We reserve the right to substitute products with similar items of equal or higher value if an item is unavailable.

 

7. Intellectual Property

All content on this website, including images, logos, text, and designs, is the property of El Ramlawy Food and Salé Sucré Pâtisserie. It may not be used, reproduced, or distributed without prior written consent.

 

8. Privacy Policy

At Salesucre.com, operated by El Ramlawy Food under the brand Salé Sucré Pâtisserie, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, store, and safeguard your information when you visit our website or place an online order.

 

Information We Collect

When you use our website, we may collect the following information:

a. Personal Information:

• Name

• Email address

• Phone number

• Billing and delivery addresses

• Payment details (processed securely via third-party payment gateways)

b. Usage Data:

• IP address

• Browser type and version

• Pages visited

• Time and date of visit

• Device type

c. Cookies: We use cookies and similar technologies to improve user experience, remember preferences, and analyze website traffic.

 

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Communicate with you regarding your order or inquiry

• Send updates, promotions, or service-related messages (if you opt in)

• Improve our website, products, and services

• Detect and prevent fraud or misuse

 

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Payment processing providers (for secure transactions)

• Delivery partners (to fulfill your order)

• IT and system support providers (to maintain website operations)

• Government authorities or legal bodies when required by law

 

Data Security

We take your data security seriously. We implement technical and organizational measures to protect your information, including encryption, secure servers, and limited access controls. However, no method of transmission over the internet is 100% secure.

 

Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections to incorrect or outdated information

• Request deletion of your personal data (where legally applicable)

• Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us at: info@salesucre.com

 

Data Retention

We retain your data only for as long as necessary to fulfill the purposes for which it was collected or as required by law (e.g., for accounting and tax purposes).

 

External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these websites. Please review their policies before providing any personal data.

 

9. Modifications

El Ramlawy Food reserves the right to modify these Terms & Conditions at any time. Updated terms will be posted on the website. Continued use of the site following changes signifies acceptance of the updated terms.

 

10. Contact Us

For any questions or concerns related to orders or our terms, please contact us at:

Customer Support

Email: info@salesucre.com

Phone: 17228

Operating Hours: 08:00 AM – 12:00 AM